REFUNDS, RETURNS & EXCHANGES POLICY

AGM Performance LLC
6340 S Carroll Park Dr, Suite 200
Sykesville, MD 21784
Email: manuel@agmperf.com
Phone: (240) 866-0676

Last Updated: September 15, 2026

AGM Performance LLC ("AGM Performance," "AGM," "we," "us," or "our") is committed to providing high-quality automotive performance products. Because automotive parts are frequently vehicle-specific and many products cannot be resold after installation, use, programming, opening, contamination, or modification, please review this Policy carefully before purchasing.

By placing an order with AGM Performance, you agree to this Refunds, Returns & Exchanges Policy and our Terms & Conditions.

1. 15-DAY RETURN PERIOD

Unless otherwise stated on the product page or elsewhere in this Policy, an eligible return must be requested within fifteen (15) calendar days of the confirmed delivery date.

To initiate a return, contact:

manuel@agmperf.com

Please provide your order number, the item you wish to return, and the reason for the return.

A return is considered initiated when AGM receives your request within the applicable return period.

Products sent to AGM without prior return authorization may be refused or returned to the customer.

2. RETURN AUTHORIZATION

All returns require prior authorization from AGM.

If a return request is approved, AGM will provide return instructions. The customer must ship the authorized return within ten (10) calendar days after authorization, unless AGM agrees otherwise in writing.

Return authorization does not guarantee a refund.

Authorization permits the merchandise to be returned to AGM for inspection. Final refund eligibility is determined after AGM receives and inspects the merchandise.

3. STANDARD RETURN REQUIREMENTS

Unless otherwise provided by this Policy, merchandise must be:

  • unused;
  • uninstalled;
  • unaltered;
  • undamaged;
  • clean and free from wear, grease, fluids, dirt, odors, scratches, tool marks, or other evidence of use;
  • in new and resalable condition;
  • returned in its original manufacturer packaging when applicable; and
  • complete with all hardware, accessories, manuals, documentation, promotional items, and other materials originally supplied.

Customers should inspect all products and verify the part number, application, condition, and compatibility before installation.

AGM reserves the right to inspect returned merchandise before approving a refund.

4. OPENED PRODUCTS AND RESTOCKING FEES

Opening a product does not automatically make it nonreturnable unless the product falls within a non-returnable category described below.

However, an opened product that remains eligible for return may be subject to a restocking fee of up to twenty percent (20%), at AGM's discretion, to the extent permitted by applicable law.

AGM may consider:

  • the condition of the product;
  • damaged or missing packaging;
  • removed or damaged manufacturer seals;
  • missing hardware or accessories;
  • damaged boxes;
  • signs of handling;
  • repackaging requirements; and
  • AGM's ability to resell the merchandise as new.

An unopened eligible product returned in new, complete, resalable condition generally will not be charged a restocking fee unless a product-specific restriction, special-order condition, manufacturer/distributor charge, or other disclosed condition applies.

5. INSTALLED, USED, OR ALTERED PRODUCTS

Installed, used, modified, or altered products are not eligible for a standard return or exchange.

Evidence of installation or use may include, without limitation:

  • mounting or bolt marks;
  • tool marks;
  • scratches;
  • electrical connection marks;
  • damaged or altered threads;
  • exhaust or combustion residue;
  • heat exposure;
  • fluid, oil, fuel, coolant, or grease residue;
  • altered wiring;
  • programming or calibration;
  • modified hardware; or
  • any other indication that the product has been installed or used.

An installed product that is believed to be defective may be eligible for a manufacturer warranty claim. A warranty claim is different from a standard return and is addressed below.

6. NON-RETURNABLE PRODUCTS

Due to their nature, application, safety considerations, manufacturer restrictions, customization, shipping requirements, or inability to be resold after purchase, the following products are generally FINAL SALE AND NOT ELIGIBLE FOR A STANDARD RETURN OR EXCHANGE, unless AGM expressly agrees otherwise in writing:

  • custom-built or made-to-order products;
  • personalized or specially configured products;
  • special-order products identified as non-returnable before purchase;
  • pre-order products manufactured or configured specifically for the customer;
  • wheels;
  • tires;
  • wheel and tire packages;
  • batteries;
  • clutches and certain drivetrain components;
  • turbochargers and certain turbocharger components;
  • opened fluids, oils, lubricants, additives, chemicals, sealants, cleaners, and other consumables;
  • tuning software;
  • downloadable or digitally delivered products;
  • activated software licenses;
  • VIN-locked or VIN-married devices;
  • electronically registered or activated products;
  • programmed or flashed electronic components;
  • gift cards;
  • clearance merchandise specifically identified as final sale;
  • merchandise specifically identified as "Final Sale" or "Non-Returnable" before purchase; and
  • any product that has been installed, used, modified, damaged, contaminated, or otherwise rendered nonresalable.

AGM may also designate certain suspension components, drivetrain components, lighting products, body panels, bumpers, hoods, oversized freight products, electronic components, or other specialized automotive products as non-returnable when that restriction is disclosed on the product page or before purchase.

A product being non-returnable does not eliminate an applicable manufacturer warranty or any consumer right that cannot legally be waived.

AGM may, in exceptional circumstances, voluntarily approve store credit, exchange, or another accommodation for an otherwise non-returnable product. Doing so on one occasion does not require AGM to do so in another case.

7. ELECTRONICS, TUNERS, AND PROGRAMMABLE PRODUCTS

Electronic automotive products require special handling.

Unless otherwise authorized by AGM, electronic or programmable products cannot be returned after they have been:

  • installed;
  • powered;
  • connected to a vehicle;
  • activated;
  • registered;
  • programmed;
  • flashed;
  • paired;
  • VIN-locked;
  • VIN-married; or
  • otherwise electronically associated with a customer or vehicle.

This may include tuners, programmers, accessports, control modules, gauges, sensors, controllers, data devices, and similar products.

Customers are responsible for confirming compatibility before activating, registering, installing, flashing, or programming these products.

Defective electronics may instead be handled under the applicable manufacturer's warranty.

8. FLUIDS, CHEMICALS, AND CONSUMABLES

Opened fluids, oils, lubricants, additives, chemicals, cleaners, treatments, sealants, and other consumable products are non-returnable except where required by applicable law.

Unopened products in these categories may be eligible for return if they otherwise meet this Policy and can legally and safely be returned.

Certain products may be subject to hazardous-material or carrier shipping restrictions.

Do not return fluids, chemicals, batteries, hazardous materials, or other regulated products without receiving return instructions from AGM.

9. SPECIAL-ORDER AND CUSTOM PRODUCTS

Custom, made-to-order, personalized, specially configured, or qualifying special-order products may be noncancelable and nonreturnable after the manufacturer, supplier, distributor, or AGM begins processing or producing the order.

Any applicable restriction should be disclosed before purchase where reasonably practicable.

Deposits or payments associated with such products may become nonrefundable after processing or production begins, to the extent disclosed and permitted by applicable law.

10. ORDER CHANGES AND CANCELLATIONS

AGM begins processing orders promptly after checkout.

If you need to change or cancel an order, contact manuel@agmperf.com as soon as possible.

AGM will make reasonable efforts to accommodate the request but cannot guarantee cancellation or modification once processing has begun.

Orders that have already shipped cannot normally be canceled and instead must be handled under this Return Policy.

Custom, special-order, made-to-order, or manufacturer-direct orders may become noncancelable once processing begins.

AGM will not impose an undisclosed cancellation fee on an ordinary stocked order. If a special-order or custom transaction involves a nonrefundable manufacturer, distributor, payment, or processing charge that may be passed through to the customer, the applicable restriction should be disclosed in connection with the transaction to the extent required by law.

11. CUSTOMER ORDERING AND FITMENT ERRORS

Customers are responsible for reviewing their orders and confirming vehicle compatibility before installation.

If a customer:

  • orders the wrong part;
  • selects the wrong vehicle;
  • provides incorrect vehicle information;
  • changes their mind; or
  • otherwise requests a return for reasons not caused by AGM,

the product must satisfy all requirements of this Policy.

The customer is responsible for return shipping in these circumstances.

Fitment tools, vehicle selectors, manufacturer application information, product descriptions, and recommendations are intended to assist customers. Vehicle modifications, production changes, trim differences, engine/transmission combinations, and other factors may affect actual compatibility.

If you are uncertain about fitment, contact AGM before installing the product.

12. INCORRECT ITEM SHIPPED BY AGM

If AGM sends you a product materially different from what you ordered, contact us promptly and do not install the product.

Once AGM confirms the fulfillment error, AGM will provide an appropriate remedy, which may include:

  • a prepaid return label;
  • shipment of the correct product;
  • an exchange; or
  • a refund.

No restocking fee will be charged for a return resulting from a confirmed AGM fulfillment error.

13. SHIPPING DAMAGE

Inspect your order promptly upon delivery.

If merchandise arrives damaged, contact AGM as soon as reasonably possible and provide:

  • your order number;
  • photographs of the exterior shipping box;
  • photographs of the shipping label;
  • photographs of the internal packaging;
  • photographs clearly showing the product damage; and
  • any additional information reasonably necessary to investigate the claim.

Keep the merchandise, shipping carton, packing materials, and labels while the claim is being investigated.

Do not install a visibly damaged product.

Depending upon the circumstances, AGM may coordinate with the carrier, manufacturer, distributor, or shipping insurer and may provide a replacement, return, repair, refund, or other appropriate remedy.

14. DEFECTIVE PRODUCTS AND MANUFACTURER WARRANTIES

A product believed to be defective is generally handled as a warranty matter rather than a standard return.

AGM is an authorized reseller of products manufactured by third-party brands. Warranty coverage varies by manufacturer and product.

AGM does not guarantee that every product carries a one-year warranty or any particular warranty period.

Manufacturer warranty information can be provided upon request when available.

Manufacturers may require information such as:

  • proof of purchase;
  • serial numbers;
  • photographs or video;
  • vehicle information;
  • diagnostic information;
  • installation records;
  • proof of professional installation;
  • data logs;
  • return of the product for inspection or testing; or
  • other documentation.

The manufacturer may determine whether a product qualifies for warranty coverage and the remedy available under its warranty.

Depending upon the manufacturer, remedies may include repair, replacement, credit, or another remedy.

AGM may assist customers with manufacturer warranty claims when appropriate but does not control a manufacturer's final warranty determination.

Improper installation, misuse, abuse, racing, overheating, improper calibration, incorrect tuning, improper fluids, unauthorized modification, lack of maintenance, or use outside the manufacturer's specifications may affect warranty eligibility.

Nothing in this section eliminates rights provided by applicable law.

15. LABOR AND OTHER COSTS

Unless AGM expressly agrees otherwise in writing or applicable law requires otherwise, a product return, exchange, or manufacturer warranty claim does not include reimbursement for:

  • installation labor;
  • removal labor;
  • diagnostic charges;
  • tuning or calibration;
  • fabrication;
  • alignment;
  • towing;
  • storage;
  • vehicle rental;
  • loss of vehicle use;
  • fluids or consumables;
  • expedited replacement labor; or
  • other incidental expenses.

Customers should review applicable manufacturer warranty terms before incurring substantial installation or diagnostic expenses.

16. RETURN SHIPPING

Unless the return results from a confirmed AGM fulfillment error, an approved shipping-damage claim, or another circumstance in which AGM agrees to pay return shipping, the customer is responsible for all return shipping costs.

Original shipping charges are generally nonrefundable on customer-initiated returns.

AGM recommends that customers use a trackable and adequately insured return-shipping method.

Returned merchandise must be properly packaged.

The customer bears responsibility for a return shipment until AGM receives it, except where applicable law provides otherwise.

17. REFUND PROCESSING

Once returned merchandise is delivered to AGM, we will inspect it.

For an approved return, AGM will generally process the refund within forty-eight (48) hours after receipt and inspection of the returned product.

This is AGM's processing period. It is not a guarantee that the funds will appear in your bank or payment account within 48 hours.

Banks, card issuers, Shopify Payments, Shop Pay, Affirm, and other payment or financing providers may require additional processing time.

Refunds will generally be issued to the original payment method unless otherwise required by law or expressly agreed by AGM.

Any applicable restocking fee or authorized deduction will be reflected in the refund.

18. AFFIRM AND SHOP PAY INSTALLMENTS

Purchases financed through Affirm, Shop Pay Installments, or another third-party financing provider remain subject to this Policy.

When AGM approves a refund, AGM will process it through the applicable payment channel.

The financing provider controls how and when that refund is applied to the customer's financing account.

AGM does not control financing-provider processing times, interest adjustments, payment schedules, or other financing-account matters.

19. EXCHANGES

Eligible merchandise may be considered for exchange within the same return period.

AGM may process an exchange directly or may require the original merchandise to be returned and a new order placed.

Product availability, price differences, shipping charges, manufacturer restrictions, and other applicable conditions may affect an exchange.

20. REFUSED AND UNDELIVERABLE SHIPMENTS

Refusing a shipment does not automatically cancel an order or create an approved return.

Packages returned because of:

  • an incorrect address supplied by the customer;
  • an incomplete address;
  • refusal of delivery;
  • repeated unsuccessful delivery attempts; or
  • another customer-caused delivery problem

may be treated as customer-initiated returns.

Actual outbound shipping, return shipping, carrier fees, or related costs may be deducted from an otherwise eligible refund to the extent permitted by law.

21. LOST, STOLEN, OR MISSING PACKAGES

If tracking indicates that a shipment has been lost before delivery, contact AGM so the shipment can be investigated with the carrier.

If tracking indicates delivered but you cannot locate the package, first check the delivery location, household members, neighbors where appropriate, building personnel where applicable, and the carrier's delivery information.

Contact AGM promptly if the package remains missing.

AGM may investigate:

  • carrier tracking;
  • delivery scans;
  • proof-of-delivery information;
  • photographs;
  • GPS or location information made available by the carrier;
  • the shipping address provided with the order;
  • package weights;
  • fulfillment records; and
  • other reasonably available information.

A carrier's "delivered" scan does not automatically guarantee a refund or replacement, and AGM reserves the right to deny fraudulent or unsupported claims.

AGM will evaluate legitimate missing-package claims based upon the circumstances, carrier information, available insurance, and applicable law.

22. MISSING ITEMS FROM AN ORDER

If an order appears to be missing an item, inspect all boxes and packaging before submitting a claim because smaller products may be packed inside larger manufacturer boxes.

Contact AGM promptly with your order number and details regarding the missing merchandise.

AGM may review shipment weights, fulfillment records, photographs, inventory information, carrier records, and other available evidence when investigating the claim.

23. INTERNATIONAL ORDERS

Customers are responsible for determining whether products may lawfully be imported into and used in their destination country.

International shipments may be subject to customs duties, import taxes, brokerage charges, regulatory fees, inspections, or other government charges.

Unless AGM expressly states otherwise, such charges are the customer's responsibility.

Products refused or abandoned because a customer declines to pay applicable import charges may be subject to shipping, return, customs, brokerage, disposal, or related costs to the extent permitted by applicable law.

Orders shipped outside North America are final sale and are not eligible for standard returns or exchanges, except where applicable law requires otherwise or AGM expressly agrees otherwise in writing.

24. BACKORDERS AND PREORDERS

Estimated availability dates for backordered and preordered products are estimates and may change because of manufacturer, supplier, production, transportation, or other delays.

AGM will provide information regarding material delays when reasonably available.

Cancellation eligibility for a backordered or preordered product depends upon whether the product is an ordinary stocked product, a special-order item, a custom product, or a product already committed to production or fulfillment.

Nothing in this section limits cancellation or refund rights that applicable law requires AGM to provide.

25. RETURN FRAUD AND ABUSE

AGM reserves the right to reject a return or transaction associated with reasonably documented or suspected:

  • product substitution;
  • counterfeit returns;
  • serial-number manipulation;
  • fraudulent damage claims;
  • altered merchandise;
  • return of a different product;
  • missing components intentionally removed from a return;
  • payment fraud; or
  • abusive or fraudulent return activity.

AGM may document serial numbers, product identifiers, package weights, photographs, shipping information, and other transaction information reasonably necessary to administer returns and prevent fraud.

Nothing in this section limits legitimate consumer rights.

26. NONWAIVABLE CONSUMER RIGHTS

This Policy is intended to operate to the fullest extent permitted by applicable law.

Nothing in this Policy eliminates, limits, or waives a consumer right or remedy that cannot legally be waived.

If a mandatory applicable law conflicts with a provision of this Policy, the applicable law controls to the extent of that conflict.

27. CHANGES TO THIS POLICY

AGM may update this Policy periodically.

The version applicable to a purchase will generally be the version presented or in effect when the customer placed the order, except where applicable law requires otherwise.

AGM should maintain archived copies of prior versions for its records.

28. CONTACT AGM PERFORMANCE

To initiate a return, request an exchange, report an order issue, or request manufacturer warranty information, contact:

AGM Performance LLC
6340 S Carroll Park Dr, Suite 200
Sykesville, MD 21784

Email: manuel@agmperf.com
Phone: (240) 866-0676

Please include your order number in all correspondence concerning an existing purchase.